Last updated: November 9, 2026
This policy explains what personal information Maria Jones Law Firm, PLC (“we”, “us”) collects, how we use it, who we share it with, and the choices you have. It covers our website, our text messages and emails, and the online tools we use to manage your case.
We wrote it in plain language. If anything is unclear, contact us (section 12).
1. Information we collect
From our website and forms:
- Your name, phone number, email address and mailing address.
- What you tell us about your immigration situation when you fill out a form or questionnaire.
- Your phone number for text messages, if you choose to give it.
- Your IP address, browser and device type, and the pages you visit (through cookies, see section 4).
When you become our client:
- Information needed for your case, such as date of birth, country of birth, A-number, USCIS receipt numbers, immigration history, family details, and identity and civil documents.
- Payment information. Card and bank payments are handled by our payment processors; we do not keep full card numbers.
When you call, text or email us: records of those calls, texts and emails, including call recordings where the call tells you it is recorded.
We do not collect your precise location, health records or contacts from your phone.
2. How we use your information
- To answer your questions and decide whether we can help you.
- To provide legal services, including preparing and filing your forms with USCIS and other government agencies.
- To check the status of your case with USCIS using your receipt number, and to show that status to our staff.
- To send you appointment reminders, intake confirmations and case updates by text and email.
- To bill you and take payments.
- To understand how people use our website and to improve it.
We do not use your information to send you promotional or marketing text messages.
3. Your information as our client
What you share with us for your case is also protected by attorney-client confidentiality. This policy does not reduce that protection.
4. Cookies
Our website uses cookies to count visits, see which pages are useful, and measure whether our ads bring people to the site. These include Google Analytics, Google Ads and Meta (Facebook) tags. You can block or delete cookies in your browser settings. The site still works without them.
5. Who we share your information with
We do not sell your personal information to anyone, for money or anything else.
We share information only in these cases:
- Government agencies, for your case. For example USCIS, the immigration courts, or the National Visa Center, when filing for you or checking on your case.
- Service providers who work for us. They may use your information only to provide their service to us. They must protect it and follow the terms of this policy. They are: – Microsoft (email, document storage, and the secure cloud where our case records are kept) – GoHighLevel (our client management, texting and email system) – INSZoom (Mitratech) (case management software) – 3CX (our phone system) – Our payment processors (LawPay, Authorize.net, Invoiced) and our accounting software (QuickBooks) – Translators we hire to translate your documents – Google and Meta (website analytics and advertising measurement, through the cookies in section 4)
- When the law requires it, such as a court order or subpoena. We will tell you when the law allows us to.
Other than these cases, we do not let any third party use or disclose your information, including de-identified or anonymized information, unless you actively agree to it first.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
6. Your choices
- Text messages: reply STOP to any text to stop them, or HELP for help. See our SMS Terms (https://mariajoneslawfirm.com/sms-terms/).
- Forms: you do not have to check the text message consent box to get legal services.
- Cookies: you can turn them off in your browser.
- Sharing: you can ask us not to share your information for anything beyond your case.
Sharing your information with government agencies is part of how we file your case. If you ask us not to share something an agency requires, we may not be able to complete that filing. We will explain the effect before acting on your request.
7. How we protect your information, and what happens if there is a breach
We keep your information in secure, access-controlled systems. Only staff who work on your matter or support it can see it. We keep our own access keys and passwords for these systems, including our USCIS access credentials, stored securely and never share them.
If your personal information is exposed in a data breach, we will notify you without unreasonable delay, as Arizona law requires. We will tell you what happened, what information was involved, and the steps you can take to protect yourself.
8. How long we keep your information, and how to delete it
- Clients: we keep your file while your matter is open and for 7 years after it closes, because the law and our professional rules require us to keep records of our legal work. After that we permanently delete it.
- People who contacted us but did not hire us: we keep your information for 3 years after our last contact, then permanently delete it. This includes records that have been inactive.
- Website data from cookies: kept by Google and Meta under their own retention settings, up to 14 months.
To delete your information, email privacy@mariajoneslawfirm.com or call (602) 636-1200. We will confirm your identity and permanently delete your information within 30 days. If we must keep part of a client file by law, we will tell you which part and delete it as soon as that period ends.
Online accounts: if we give you an online account to follow your case, you can ask us to close it the same way. We close it within 30 days and handle its data under the rules above.
9. California residents
The California Consumer Privacy Act (CCPA) may not apply to our firm. We still give everyone the same rights: to know what we hold about you, to get a copy, to correct it, and to have it deleted (section 8). We do not sell or share personal information for money, and we will not treat you differently for using these rights.
10. If the firm is sold or closes
If the firm merges, is sold, or closes, your information may move to the firm or attorney who takes over your matter. We will notify you before it moves. The new firm’s policy must protect your information at least as well as this one. You may instead ask us to delete your information, or to give you a copy of your file, before the change happens.
11. Changes to this policy
When we change this policy, we will post the new version here with a new date and a short, plain summary of what changed. For a material change to how we use or share information we already hold, we will notify you by email or text and ask for your consent before the change applies to your information.
12. Contact us
Maria Jones Law Firm, PLC
202 E Earll Dr, Suite 370, Phoenix, AZ 85012
(602) 636-1200
privacy@mariajoneslawfirm.com
